| Course | |||||
|---|---|---|---|---|---|
 | Hexagon Agility FleetCare Academy / FleetCare Customer Service Training Essential Customer Service Skills | ||||
 | Hexagon Agility FleetCare Academy / FleetCare Customer Service Training Business emails & etiquette fundamentals | ||||
 | Hexagon Agility FleetCare Academy / FleetCare Customer Service Training Improving Your Customer Service Skills | ||||
 | Hexagon Agility FleetCare Academy / FleetCare Customer Service Training In this course, you’ll learn why customers get upset and how to defuse those situations with an effective apology and action plan for making things right. Then, you’ll learn to spot when customers go too far, so you can protect yourself from... | ||||
 | Hexagon Agility FleetCare Academy / FleetCare Customer Service Training This course is a quick video overview of how to create a PTO request in ADP and submit for approval. Also will review setting up your Out Of Office in Freshdesk and Outlook. | ||||
 | Hexagon Agility FleetCare Academy / FleetCare Customer Service Training This course is a quick video overview of how to create a PayTrace payment link to send to customers so they can input their credit card information privately and securely. | ||||
 | Hexagon Agility FleetCare Academy / FleetCare Customer Service Training This course is a quick video overview of how to do a PayTrace receipt lookup to verify that a customer has paid thru PayTrace and you can collect the information to be able to invoice the Customer Order. | ||||
 | Hexagon Agility FleetCare Academy / FleetCare Customer Support Training Time Management Essentials | ||||
 | Hexagon Agility Liquified Natural Gas (LNG) Academy LNG System Overview (2014) with YouTube links to LNG System Overview videos and listing of ENPs | ||||
 | Hexagon Agility Liquified Natural Gas (LNG) Academy This is the Cryoshelter Generation 1 and Generation 2 training for 2024 UPS LNG vehicles. |
