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Hexagon Agility FleetCare Academy → FleetCare Customer Service Training

Working With Upset Customers (CSRV-0125)


Description
In this course, you’ll learn why customers get upset and how to defuse those situations with an effective apology and action plan for making things right. Then, you’ll learn to spot when customers go too far, so you can protect yourself from abuse.
Content
  • Working With Upset Customers
Completion rules
  • All units must be completed
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